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1 minute read
At the Scottish Quality Management Centre, we have always been enthusiastic about praising companies that truly understand and embody quality. In the past, we have highlighted Enterprise Car Hire, Frankfurt Airport, and the Sofitel in Budapest. Today, we are excited to feature another exceptional company that consistently goes above and beyond for its customers: Radius Connect.
Radius Connect boasts a 30-year heritage as a provider of business telecoms products and services, representing all the leading networks and providers. They integrate everything from mobile telephony, VoIP, business broadband, and data hosting to security and productivity software into tailor-made, seamless solutions. With eight sales and technical support centres across the UK, Radius Connect is growing rapidly.
Customers choose Radius Connect because their knowledgeable associates recommend products that best meet the needs of their clients, focusing on solving problems rather than merely selling specific products. This customer-centric approach is evident on their website, and I can personally attest to it. I have been with them for years and would never consider using anyone else, as their service is second to none.
Going the extra mile is standard practice at Radius Connect. They address customer concerns, worries, and challenges with dedication, often providing solutions that might be inconvenient for them but beneficial for their customers. Their employees are fully committed to customer satisfaction.
I have probably driven them to distraction over the years with my demands, but they have always met them with cheerfulness and added value. I’m writing this from a coffee shop in Nagano Airport, Japan, after losing my phone in Seoul, Korea, two days ago. The moment I realized my phone was lost, I contacted Radius Connect. Despite the UK being eight hours behind Korea and it being a Sunday, I relaxed after sending the email.
I knew without a doubt that my contact, Janson, would handle it promptly. True to form, everything that could be done was done efficiently and quickly, keeping me informed every step of the way. I received lists of options with their pros and cons, risks, and costs fully detailed.
With 30 years of experience in quality management systems and working with companies of all sizes globally, I recognize quality when I see it. Radius Connect exemplifies quality. I see you, Radius, and I hope many others will come to appreciate your worth as I do.
Karen MacKenzie,
CQP, MCQI, MASQ, FCIPD, IRCA Principal Auditor
