I've been very impressed by our newest overseas client, Stock Spirit Group, of Poland. Not only did...
For a simple little document, it’s hard to believe the amount of confusion an “audit plan” causes,...
While the next editions of the ISO 9001 and ISO 14001 International Standards are expected to hit...
In this 2nd installment of my series examining how to get it right with customer-related processes,...
When I was reflecting recently on the 'pinball wizardry' of auditing, I discovered that I am in the...
With revisions to three key management systems Standards coming into effect this year and next,...
It is a silver jubilee next month (May) for Scottish-based quality trainers and consultants, who...