SQMC Video: 'Records' & 'documents' - what's the difference?

One of the issues we've found that newcomers to Quality Management Systems struggle with is the difference between documents and records. The new ISO 9001:2015 Standard should help with this. From now on, both are combined under the term "documented information", meaning two separate procedures are no longer required.

Clause 7.5.2 of ISO 9001:2015 specifies how to create and update documents and records; while Clause 7.5.3 relates to the control of documented information. In this week's video, SQMC's own Quality Manager, Karen MacKenzie, explains the difference between records and documents, in a little over 60 seconds!

We will shortly begin filming of a new series of question and answers, relating specifically to the newly-release ISO 9001:2015 standard. If you have any questions you would like to be addressed, please include them in the comments below.